Privacy Policy - Aeroflot Ticket Agency
Effective Date: April 30, 2024
This Privacy Policy outlines how Aeroflot and its related entities (referred to as “Aeroflot,” “we,” “our,” or “us”) gather, use, manage, and share your personal information. It applies to anyone who uses or visits any of our digital platforms—such as our websites (including Aeroflot, momondo, HotelsCombined, SWOODOO, Cheapflights, checkfelix, Mundi, and roomsearch), mobile apps, social media accounts, or other online services (together, the “Services”). The Aeroflot company responsible for handling your data depends on which service you use. Your use of our Services is also governed by our Terms and Conditions.
As a global travel search platform, Aeroflot connects you with third-party travel providers offering flights, hotels, car rentals, travel packages, and insurance. To do this, we may share your personal data with these providers—including airlines, hotels, car rental companies, online travel agencies, and others (collectively known as “travel partners”).
Aeroflot is part of Booking Holdings Inc., which also owns Booking.com, Agoda, Priceline, OpenTable, and Rentalcars.com. We sometimes share and receive personal data within this group of companies to improve our services.
For details on how your information is shared, refer to the “How We Share Your Information” section. Please note, this policy only covers how we handle your data—it doesn’t extend to how third parties use your information. We are not responsible for their privacy practices.
You may have rights and choices concerning your personal data, such as how it’s shared or used for marketing. Learn more in the “Your Choices and Rights” section.
Quick Overview
What Information We Collect
When you interact with our Services, we may collect data directly from you (for example, when you make a booking), generate data based on your activity (like device or app usage), or receive data from third parties such as partners and other websites.
How We Use This Data
We use your information to run our Services, personalize your experience, show you past transactions, send you updates, deliver personalized offers, and improve our services overall.
Sharing Your Data
We may share your information with travel partners, group companies, business partners, advertising platforms, login providers, payment processors, and other service providers. This helps us offer relevant services and promotions to you.
Storing and Protecting Your Data
We take security seriously and use technical and administrative measures to protect your data. We may store your information for as long as needed to maintain your account or meet legal obligations
Use of Cookies
We use cookies and similar tools to operate our Services, personalize your experience, and promote products and offers relevant to you.
Your Rights and Preferences
You have several options regarding how your personal data is handled. These may include unsubscribing from emails, updating your preferences, adjusting location settings, managing cookies, and limiting data sharing.
International Data Transfers
As a global platform, your data may be accessed or transferred internationally. These transfers follow data protection laws.
External Links
Our Services may contain links to websites and platforms we do not operate, including those of travel partners and advertisers. We are not responsible for their content or data handling practices.
Children’s Privacy
Our Services are not designed for children and we do not knowingly collect information from individuals under 16.
Policy Updates
We may revise this Policy occasionally. Any changes will take effect once published.
Contacting Us
Have questions about how we use your data? Reach out to us via our contact form or through the information provided at the end of this Policy.
Information We Collect and How We Use It
What We Consider Personal Information
“Personal information” refers to any data that can identify or relate to you, directly or indirectly. For the purposes of this Policy, the terms “personal information” and “personal data” mean the same thing.
Data You Provide Directly
When using our Services, you may share the following information with us:
- Personal details: Name, gender, birthdate, and age
- Contact info: Email, phone number, mailing address
- Booking details: Includes traveler names, frequent flyer numbers, passport information, booking reference numbers, travel dates and times, airline names, hotel or vessel info, meal and seat preferences, luggage details, and layovers
- Account data: Login credentials, settings, and preferences
- Social media data: If you link a social media account, we may collect your name, photo, and other profile information
- Payment data: Credit or debit card details and billing addresses
- Contacts: Names and contact info of people involved in your travel plans
- Preferences: Home airport, preferred airlines or meals, communication preferences
- Reviews: Any content you post, including usernames and information about you or others
- User content: Travel tips, photos, and anything else you publish using our tools
- Photos: Images uploaded to your account or pulled from linked social profiles
- Messages: Any correspondence with our customer support team
- Promotional entries: Information you submit in sweepstakes, contests, or surveys
- Other data: Any additional information you share with us or authorize through third-party services
Information We Get from Others
Sometimes, we receive personal information about you from other sources. This might include:
- Details from Our Partners: Booking data, destination preferences, or browsing activity from our affiliated companies or travel partners.
- Information Shared by Others: If someone else includes you in a shared itinerary or reservation, we may receive your name or contact info from them.
- Social Media: If you connect your social accounts or interact with our content, we may receive info like your name, profile picture, or interests.
How We Use Your Information
We use your personal data for several reasons, including to:
- Fulfill your bookings and display travel details in your account
- Provide customized recommendations and improve search results
- Keep your account secure and help you log in
- Show bookings made through our partner sites (like Booking.com or Agoda) in your profile
- Respond to your questions, send alerts or confirmations, and offer support
- Market relevant services from us or our trusted partners
- Develop new features and improve your experience with our site/app
- Manage contests or promotional campaigns
- Facilitate secure payment processing
- Share feedback and user behavior with our travel partners
- Suggest accommodations, packages, or offers tailored to your preferences
- Prevent fraud and ensure compliance with legal obligations
If you’ve given us permission to use your data in other ways, you’re free to withdraw that consent at any time.
Your Choices About Personal Information
You have control over your personal data. In some cases, you may choose to opt out or object to how we use your personal information. To learn more about your rights and how to exercise them, see the “Your Choices and Rights” section below.
Trips Service – How Your Travel Data Is Used
If you create an account, forward booking confirmations to us, or make reservations using our services, you’ll have access to our Trips feature. This tool collects and organizes your travel information into a personal itinerary.
- If you send us booking confirmation emails directly, you’re allowing us to read and process them—either automatically or manually—and store both the extracted information and the original email in your Trips account.
- If you enable email sync for Trips, you’re giving us permission to access your connected inbox(es), search for travel-related emails regularly, extract details from them, and add that to your Trips account (again, including the original emails).
As long as our email sync partners allow it, we may use this information to improve your experience—for example, by tailoring search results to your past bookings or offering travel insights. We may also use this data for marketing purposes, as described earlier.
You can share your Trips itinerary with others, but keep in mind that it may contain sensitive info—like booking codes—that could allow others to change or cancel your travel plans. Only share your itinerary with people you trust. Learn more in our Trips FAQ or by adjusting your Account Settings.
Also, if you post your itinerary publicly (like on Facebook), others can collect and use that information.
How We Communicate With You
As allowed by law, and in line with the reasons mentioned above, we may contact you through:
- Emails, text messages, or push notifications to send updates, confirmations, receipts, alerts, and support messages.
- Marketing messages about promotions, contests, special offers, events, and services from us or our partners.
Where the law requires it, we’ll ask for your consent before contacting you, especially if we reach out by phone, autodialed calls, or texts.
Our Role Under Data Protection Laws
Under EU and similar data privacy laws, we act as a data controller. This means we decide how and why your personal data is processed. Our travel partners (like airlines or hotel providers) also act as independent data controllers. We encourage you to review their privacy policies for more details on how they use your data.
Legal Grounds for Using Your Data
We process your information based on several legal grounds, including:
- To fulfill our contract with you, such as completing your travel bookings.
- To comply with legal obligations, like responding to law enforcement or regulatory requests.
- To pursue legitimate business interests, such as improving our services, running fraud checks, and offering personalized advertising—while always ensuring that your rights are respected.
- With your consent, where required (for instance, sending marketing messages by email or using precise location data).
You have the right to object to certain types of data processing. For more info, see “Your Choices and Rights.”
Use of Aggregate and Anonymized Data
We sometimes combine your data (with consent where required) with data from other users to create anonymous statistics. Once this data is de-identified or anonymized, it is no longer considered personal and may be used for any purpose, such as improving services or analysis.
How We Share Your Information
We may share your information in the following ways:
1. With Travel Partners
We share your details (e.g., name, contact info, passport data, preferences) with airlines, hotels, and other travel providers to complete your bookings. Partners may also receive details like your travel history or booking behavior, which they can use for customer service or marketing—based on their own privacy policies.
2. With Our Corporate Family
We share data with our group companies to deliver integrated services and for marketing purposes.
3. With Business Partners
Third-party advertisers or ad tech companies may receive your data for targeted ads or promotional messages, where allowed by law.
4. Trips You Share
If you share your itinerary through Trips, anyone with access can see sensitive booking details. Only share with people you trust.
5. With Social Media Platforms
If you connect with us via social media or share travel plans there, your info may be shared with or collected by those platforms, based on their policies.
6. For Login Services
If you use third-party logins (like Facebook), we may share some data with that provider.
7. Reviews and User Content
If you leave a review, you allow us to publish it (under your screenname) and share it with travel partners. The same applies to travel recommendations posted in guides or other public formats.
8. To Process Payments
We share your payment details (like credit card info) with travel providers and secure payment processors.
9. With Service Providers
We work with third-party vendors who help us run our business (e.g., IT providers, support services, analytics tools).
10. In Corporate Transactions
If we merge, sell, or restructure the company, your data may be shared with or transferred to the involved parties.
11. For Legal or Safety Reasons
We may disclose data when required by law, or if it’s necessary to protect rights, prevent fraud, or ensure safety.
12. In Aggregate or De-Identified Form
We may share general, non-identifiable statistics with others for research or business purposes.
13. At Your Direction
We’ll share your information in ways you’ve requested or consented to.
In some cases, you may have the right to stop or limit how we share your data. Learn more in the “Your Choices and Rights” section.
Sharing Information with Our Group Companies
We work closely with other companies in our corporate family, including our parent company, Booking Holdings Inc., and its global affiliates. We may share your personal information with these group companies to:
- Help manage bookings, payments, and reservations across our connected platforms.
- Offer you tailored deals and send you marketing updates (with your permission or where legally allowed).
- Make it easier for you to log in across our brands using just one set of login details (“single sign-on”).
- Support you more efficiently through our customer service teams.
- Detect and investigate fraud, misuse, or security issues across our services.
- Understand how people use our platforms, so we can improve what we offer.
- Comply with legal requirements in different regions.
You can learn more about how we share data with these companies in the Your Choices and Rights section.
Sharing with Business Partners
Our platform allows you to share your bookings, comments, and experiences on social media or with friends. You might also connect with us on platforms like Facebook. Keep in mind that anything you share can be seen and used by others. We recommend being mindful of your privacy and only sharing what you’re comfortable with. Each platform has its own privacy rules—please check with them directly for more information.
Sharing Payment Information
To process bookings, we’ll need your payment details (like your credit or debit card number). When you make a reservation, we share this information with travel partners or third-party processors (such as fraud detection services) to:
- Complete your transaction.
- Prevent fraud or misuse.
- Meet our legal or contractual obligations.
If you choose to save your card for future use, we will store it securely. If you don’t, your information will be deleted once the transaction is done. For more details about payment security, check the How We Store and Protect Your Information section.
Sharing Payment Information
To process bookings, we’ll need your payment details (like your credit or debit card number). When you make a reservation, we share this information with travel partners or third-party processors (such as fraud detection services) to:
- Complete your transaction.
- Prevent fraud or misuse.
- Meet our legal or contractual obligations.
If you choose to save your card for future use, we will store it securely. If you don’t, your information will be deleted once the transaction is done. For more details about payment security, check the How We Store and Protect Your Information section.
Working with Third-Party Service Providers
We sometimes rely on external companies to help us run our services. These providers might host our systems, analyze site data, help deliver marketing messages, or process payments. We only share your information with them when necessary—and only for the work they’re doing for us. They’re required to keep your data safe and use it only for the intended purpose.
How We Store and Protect Your Information
We use a range of technical and organizational measures to keep your information safe from loss, theft, or unauthorized access. For example:
- We encrypt payment data during transmission using secure technology.
- Only you should know your account login details—please don’t share them.
- If you think your account has been compromised, contact us right away (see How to Contact Us).
We store your payment details only if you choose to save them. Otherwise, they’re deleted after the transaction.
While we do our best, no method of data transmission is 100% secure. If anything goes wrong, we’ll follow our legal obligations to notify you.
How Long We Keep Your Information
We keep your personal data for as long as your account is active, and for up to 5 years afterward—just in case you want to reactivate your account without starting from scratch. We may also keep it for reasons such as:
- Legal or audit compliance
- Handling complaints
- Security investigations
- Resolving disputes or enforcing contracts
Cookies
When you visit or use our services, we collect data about your activity using technologies like cookies, web beacons, and similar tools. Some of these technologies are provided by third parties who may use them for their own purposes. These third parties – including our service providers, partner companies, and affiliates – have their own privacy policies, which apply to their use of these tools.
Your Choices and Rights
Managing Communications
- Email: Don’t want promotional emails? Just click “unsubscribe” in the email or change your preferences in your Aeroflot account settings. Keep in mind, we’ll still send you essential messages like booking confirmations.
- Push Notifications (Mobile): You can turn off mobile push notifications through your device settings.
Text Messages: To stop receiving texts, reply “STOP” or follow the instructions in the message. You can also update this in your account settings.
Your Choices and Rights
Managing Communications
- Email: Don’t want promotional emails? Just click “unsubscribe” in the email or change your preferences in your Aeroflot account settings. Keep in mind, we’ll still send you essential messages like booking confirmations.
- Push Notifications (Mobile): You can turn off mobile push notifications through your device settings.
- Text Messages: To stop receiving texts, reply “STOP” or follow the instructions in the message. You can also update this in your account settings.
Cookies and Advertising
You can manage your cookie preferences and learn about how we use tracking technologies through our [Cookies Policy]. We currently do not respond to “Do Not Track” signals from browsers.
Location Settings
We may collect your location if you allow it through your mobile device settings. You can disable location sharing anytime through your device, but doing so might limit some features of our services.
Sharing Your Info with Third Parties
You can choose not to share your personal information with:
- Our group companies (for their own marketing),
- Travel partners (for targeted ads and promotions),
- Other business partners (for their own marketing purposes).
To opt out, adjust your account settings or contact us as described below.
Managing Your Account
To update or correct your personal information, simply log into your Aeroflot account. You can also contact us directly for help.
Your Legal Rights (Depending on Your Country)
Depending on where you live, you may have these rights:
- Access your personal information
- Correct or update it
- Request deletion
- Restrict how we use your data
- Opt out of selling or sharing your data for targeted ads
- Request your data in a portable format
- Object to data processing based on our legitimate interests
- Withdraw consent at any time, including for direct marketing
Links to Other Websites
Our services may contain links to other websites (e.g., partners, advertisers, group companies). We don’t control those sites, and their privacy practices may differ. Please read their policies when you visit them—we’re not responsible for their data handling.
Children
Our services are not meant for children under 16, and we don’t knowingly collect data from them. If you believe a child has shared personal information with us, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we do, we’ll post the updated version on our site with the new effective date. If any changes significantly affect how we use your data, we’ll try to notify you and, if needed, get your consent.
You can request a current or past version of our Privacy Policy by contacting us.
How to Contact Us
For any questions about this policy or your personal information, please use our [feedback form] or send a letter to:
B-19, Sector 60, Noida, Uttar Pradesh – 201301
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences or activity. On mobile devices, we use device IDs or Advertising IDs in a similar way.
We and certain third-party partners use cookies on our website, apps, and even in some emails we send. Where cookies involve personal data, how we handle it is described in our [Privacy Policy].
Types of Cookies We Use
- Required Cookies
- Help you log in securely and stay logged in.
- Without them, the site may not work properly.
- You may be able to delete them, but the site may not function as expected.
- Help you log in securely and stay logged in.
- Functional Cookies
- Remember past visits, language preferences, or booking details from our partners.
- Customize your experience (like personalized offers or sorting preferences).
- Used only with your consent where required.
- Remember past visits, language preferences, or booking details from our partners.
- Analytical Cookies
- Help us understand how people use our site (like which pages are hard to navigate).
- Allow us to improve features and user experience.
- Used only with your consent where required.
- Help us understand how people use our site (like which pages are hard to navigate).
- Advertising Cookies
- Recognize your visits across devices for a more personalized experience.
- Enable social media sharing.
- Used for ads on our site and others based on your interests.
- Recognize your visits across devices for a more personalized experience.
Only used with your consent where required.
Managing Your Cookie Choices
- When you first visit our site, you may be asked to accept or decline cookies.
- You can also manage cookies through your browser settings or opt out directly from some third-party providers (we’ve noted these in our Cookie Policy).
On Mobile Devices:
- iOS: Use the “Limit Ad Tracking” option (see Apple Support).
- Android: Use “Opt out of interest-based ads” (see Google Play Help).
Note:
Even if you turn off tracking cookies, you may still see ads—they just won’t be tailored to your interests.
For any cookie-related questions, feel free to contact us .
Aeroflot, the flag carrier of Russia, operates direct flights between Moscow’s Sheremetyevo International Airport and Delhi’s Indira Gandhi International Airport.
Contact Us
- 8252646969
- agencysupport@nixtour.com
- B-19, Sector 60, Noida, Uttar Pradesh - 201301